what to do for the address may be incorrect, incomplete, or illegible.

14 FAH-v H-430

forwarding or returning dpo mail

(CT:DPO-28;�� 07-26-2021)
(Part of Origin:� A/LM)

14 FAH-5 H-431 �forwarding and returning dpo mail service

(CT:DPO-28;�� 07-26-2021)

DPO mailroom personnel shall use the Integrated Logistics Management Arrangement (ILMS-DPO) to forward and return DPO mail.� DPO clerks shall:

(1)� Date-stamp the back of each piece of postal service receiving directory service to indicate the date of receipt.� If directory mail is not processed on the date of receipt, annotate the appointment forwarded or returned to the sender;

(ii)� Encompass all barcodes displayed on the forepart or back of the envelope or parcel.� If the barcode is non covered, U.s.a. Postal Service (USPS) automation will re-read the barcode and redirect the mail service dorsum to post (referred to as looped post);

(iii)� Ensure endorsements (i.e., paw-written/typed gummed labels) are bang-up and legible, using the minimum space possible, and use safe stamps or gummed labels, when available;

(4)� Place endorsements on the front of the mail slice.� Put the forwarding accost below and to the right of the original accost.� After using all available infinite on the front of the mail, write "Over" on the front and place additional endorsements on the dorsum.� Exercise non write, stamp, or cover the name of the original addressee.� (See 14 FAH-5 Exhibit H-431); and

(5)� Leave the render receipt attached to the article. �Show the reason for nondelivery on the render receipt, then initial and postmark the record.

fourteen FAH-5 H-432 �mail service forwarding and directory service

(CT:DPO-28;�� 07-26-2021)

Directory service is for mail that is undeliverable as addressed and cannot exist delivered because of i of the reasons listed beneath:

(1)� Incomplete, illegible, or incorrect address;

(2)� Leaseholder departed mail;

(iii)� Refused by addressee; and

(iv)� Post is for a person unknown at post.

14 FAH-5 H-432.1 �Deliverable Postal service That Is Improperly Addressed

(CT:DPO-28;�� 07-26-2021)

a. When the DPO receives improperly addressed mail, the DPO clerk shall verify the correct leaseholder by checking the ILMS Customer Directory. �Directory services for Fantabulous and Priority Mail service must be conducted within 24 hours of receipt unless postal service is received on a holiday or weekend.

b. When the DPO clerk identifies improperly addressed mail for an authorized client at post, the clerk will beginning update the customer file in the ILMS Client Directory by entering any omitted data related to the name, section, unit and box number, and identify the post in the mail receptacle.� And then, endorse the mail service piece with "Please Advise Your Correspondent or Publisher of Your Correct Mailing Address."

14 FAH-five H-432.2 �Forwarding Mail for Transferred Employees

(CT:DPO-28;�� 07-26-2021)

a. If the DPO receives postal service for departed customers, the DPO clerk shall forward the mail service in accordance with USPS regulations.� USPS forwarding guidelines vary depending on the mailer'southward endorsement type.� The most common mailer endorsements are:

� Address Service Requested

� Forwarding Service Requested

� Render Service Requested

� Change Service Requested

b. Forward First Class, Priority, and Priority Mail Express, including parcels to the new address on file for 12 months afterward the sponsor'southward departure, and endorse with "Change of Address Due to Official Orders."� Later 12 months, endorse the postal service "Render to Sender."

c.� Forrard periodicals (includes newspapers and magazines) for 60 days.� Endorse the postal service, "Advise Your Correspondent or Publisher of Your Correct Mailing Accost," and "Change of Address Due to Official Orders."� Periodicals should be marked "Render to Sender" after sixty days only if the publisher has indicated "Address Service Requested" or has some other similar endorsement.� After sixty days, the mailroom staff must complete a Form PS-3579 to notify the publisher of the customer's new address.

d. For USPS Marketing Post and Packet Service without annotations, the DPO clerk shall endorse the mail with a forwarding address and forward it to the leaseholder as "Postage Due," which will be nerveless by USPS.� If the mail has an endorsement that restricts forwarding, return it to the sender.

east. Release of whatever accost data to anyone without the customer's written authorisation is prohibited unless the postal officeholder (PO) is interim under an order of a Federal court or except in accordance with the Privacy Act of 1974 (5 U.S.C. 552a, every bit amended).

f.� For further guidance, delight visit the ILMS Cocky-Service Portal and open an ILMS Back up Desk-bound ticket to DPM for assistance.� Delight notation that if this is your first time using the ILMS Self-Service Portal, you will be required to first create a ServiceNow business relationship. �To practise so, navigate to the Self-Service Portal through ILMS (OpenNet | Become Browser). �We highly recommend saving these links as bookmarks for futurity apply. �Once there, select the "DPM/DPO/MMS AnswerPerson Policy Request card located in the lesser-right corner.

14 FAH-5 H-432.3 �Post for Persons Unknown at Post or Persons Non Authorized DPO Service

(CT:DPO-28;�� 07-26-2021)

The DPO clerk shall follow these procedures for postal service received for persons unknown at post or for persons not authorized DPO service:

(i)� Bank check the ILMS Customer Directory file, and if not institute check 60 minutes to confirm the leaseholder is at post and authorized DPO service.� If the addressee cannot be confirmed, follow USPS regulations for returning the mail service to sender.� Come across 14 FAH-5 H-431 for instructions on returning post; and

(two)� Render mail to the sender if addressed to personnel who are not authorized DPO privileges, including mail addressed in care of an authorized user.� Endorse post with "Addressee Non Authorized DPO Privileges," and notify the PO immediately of the offense via email for applicative action.

14 FAH-v H-433 �dead mail procedures for dpo clerk

(CT:DPO-28;�� 07-26-2021)

a. Mail that cannot exist delivered, forwarded, or returned to sender:

(1)� Forward all Priority Mail service Express, Showtime-Form, Priority, and Package Services Post that cannot be forwarded or returned to the Postal service Recovery Centre (MRC), 5345 Fulton Industrial Blvd SW, Atlanta GA 30378. �For Packet Select services just, with incorrect, incomplete, illegible, or missing addresses that may be opened and examined to identify the sender or addressee, per the DMM 507. �Annotate disposition of postal service in the comments section of ILMS DPO; and

(2)� Process UAA postal service, periodicals, and USPS marketing mail in accordance with USPS regulations in DMM 507.

b. Undeliverable catalogs:

(one)� Remove and destroy the wrapper, label, or both.� (This too applies to catalogs begetting the endorsement "Return Service Requested.")� Dispose of the catalog; and

(two)� The postal officer has discretion to decide disposition of undeliverable catalogs, e.g., donate items to the community liaison office (CLO).� (See 14 FAH-5 H-200.)

c.� Perishable items:� Dispose perishable items that carry a Required Delivery Date (RDD) and cannot be forwarded or returned before spoiling as waste.� Dispose any perishables obviously spoiled upon receipt.� E'er destroy perishables in the presence of a witness.� Notify the sender and leaseholder via official letter apropos the disposal and retain a copy of the notification in the office files for 2 years.

14 FAH-5 H-434 �ILMS CUSTOMER DIRECTORY

14 FAH-five H-434.1 �Adding a Customer to the ILMS Customer Directory

(CT:DPO-28;�� 07-26-2021)

a. DPO clerks shall use the ILMS Customer Directory to add new customers upon their arrival at mail service.

b. Select a customer on the applicable DPO page.

c.� Add the new customer in the directory and include their proper noun and dependents names that are on the travel orders, agency, box number, inflow engagement, and email addresses.

d. Utilize the Leaseholder field on the DPO folio when associating a piece to the addressee during the post-obit processes:

(ane)� Majority Receive/Deliver Pieces;

(two)� Receive Single Sack;

(3)� Receive Single Piece;

(4)� Receive Items by Pouch DPM; and

(v)� Receive Pieces from DPO.

eastward. Receive pieces by selecting a customer using the leaseholder lookup field to find the customer and save their name to the pieces.� When you select a customer using the addressee lookup (magnifying glass) the customer volition receive an automatic email notifying them of package delivery.

f.� For additional instructions on how to add new customers in the ILMS Customer Directory, meet the DPO Quick Tour Booklet located in the ILMS Cognition Heart. �For farther guidance, submit an inquiry through the ILMS Self Service Portal.

chiliad. Personally Identifiable Information (PII) in the ILMS Customer Directory must exist handled in accordance with the Privacy Act of 1974, as amended (5 U.S.C. 552a) and five FAM 460:

(one)� ILMS Customer Directory data must contain, at a minimum, their proper name (concluding, showtime, and center initial), agency, and mailing address (unit and box number), email address, and their inflow appointment.� List the names of the customer's family unit members on the customer'south tape; and

(two)� If a sponsor has family members with different last names, gear up and file a separate record under the sponsor for each family member.� Cross-reference this tape with the sponsor's record and maintain information technology in the aforementioned manner.� As well, follow this procedure for personnel who have changed their name.

14 FAH-five H-434.2 �ILMS Customer Directory Files for Transitioning Personnel

(CT:DPO-28;�� 07-26-2021)

a. For transitioning personnel, the DPO clerk shall include the departure date and forwarding address provided by the client, in the ILMS customer directory and ensure the record is in a forwarding status.

b. The customer directory record in ILMS will automatically get inactive later the 12-month forwarding service expires.� For example, if a client departs in July 2015, the directory record will become inactive in Baronial 2016.

14 FAH-v H-435 �INTERNET CHANGE OF Accost (ICOA) FOR DPO POSTS

(CT:DPO-28;�� 07-26-2021)

a. Diplomatic Pouch and Postal service (DPM) has partnered with USPS to provide DPO customers with the ability to alter their addresses via the USPS website (USPS.com) at the time of their transfer and for temporary address changes (i.due east., while on home leave). �This service allows the USPS system to intercept First Course Mail (letters and flats) and Periodicals automatically when it reaches the first USPS processing and distribution eye, which reduces manual processing for post mailroom employees. �The USPS will also make accost changes available to commercial vendors, and then that they can update their databases if linked to USPS' Address Data Management System (AIMS). �Please note, that when a client completes an ICOA, the USPS does not provide automatic redirection services for parcels. �Unlike Showtime-Grade Mail and Periodicals, parcels must travel to their destination post showtime earlier they can be redirected. �Therefore, information technology would behoove customers to advise family unit, friends, and vendors of their new addresses immediately following the submission of an ICOA to forestall lengthy delays. �For more information and to access the required course, go to the USPS website and select "Change of Accost."

b. Completing the form:� Y'all volition be asked if your move is permanent or temporary.� The appointment cannot exist more than 30 days in the past or more than three months in the hereafter.� It takes from seven to 10 business days for mail to be forwarded.� If your move is temporary, you will be asked to provide a date on which the mail should cease being forwarded to the temporary address.� You will likewise have to identify how many people will exist making the move.� If you are the but ane moving, information technology is chosen an "individual" move.� If a family is moving and so it is a "family" move.

c.� After submitting the form, the mail will automatically be forwarded for 12 months if "Permanent" is selected at the time the ICOA request is submitted.� If a "Temporary" ICOA is requested, postal service volition be forwarded for up to 6 months.� When the temporary time expires, you may request a 6-month extension, if needed.� The maximum time that mail can exist forwarded to the new address is one year, and the minimum time is xv days.

14 fah-five H-436 �through h-440 unassigned

14 FAH-v Exhibit H-431 �
Forwarding Address Example

(CT:DPO-20;�� 05-01-2018)

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Figure 1 Forward/Change of Address Envelope

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Source: https://fam.state.gov/fam/14fah05/14fah050430.html

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